Easy Ticket System
Power up your customer support with Easy Ticket System
A smart ticketing system that brings happier customers and easy to implement.
Trusted By 5,000+ Businesses
How Easy Ticket System can benefit your business
Easy Ticket handles all your customer support requirements using single interface. A handful features are as:
User Friendly
A user friendly interface allows customers to submit tickets, log inquiries, and track their progress without needing to speak with a customer service representative. Easy Ticket can streamline customer service operations, allowing businesses to serve more customers in a shorter amount of time.
Super Fast
Easy Ticket System can provide a wide range of benefits to businesses, including improved customer service and support, increased efficiency and productivity, and cost savings, where other ticketing systems are too slow in setting up customers account, easy ticket system takes only few minutes.
Highly Rated
A well planned ticketing system which consolidate the communication between an organization and its customers. It does this by eliminating the bottlenecks that happen when no one has an overview of the problem, its priority, and the person reporting it. Easy ticket is highly rated support system by its clients.
Ticket Routing & Tagging
In a large organization, where agents has to response hundreds of tickets on daily basis, centralizing ticketing system support is not enough. Easy Ticket system is designed like a way to categorize & tag the tickets so that agents can decide what action they suppose to perform with the ticket in a glance.
24/7 Support
Our 24/7 customer support service stand us out of the queue of already available solutions in the market. We have highly trained and well-mannered support staff who not only solve customer complains also listen the problem patiently & understand before solution and escalate to higher team only require.
Tracking and Measurement
As per our analysis, an organization rate a good ticket system only when the system helps to resolve the issues quickly with minimum back-and-forth efforts, without an analysis report it’s not possible. Easy ticket system allows organizations to pull their custom reports based on what they understand better.
Integrations
Most of the customers want to integrate ticketing system into their own website. Easy ticket system allow 2 simple ways to do the same, it allow to integrate platform API(s) to develop organizations to their own customer panel with their own design and embedded code which doesn’t require any tech knowledge.
Automated & Canned Messages
Automated and canned messages is the most require feature of any ticketing system which helps agent to avoid typing same message again and again. Easy ticket system allows to save repeated messages as a template or canned messages and to be use for agents to reply on customer tickets.
Greater agent productivity
It allow agents to work on multiple customer requests at same time without any hazard.
Customer Service Transparency
A user friendly interface allows customers to submit tickets, log inquiries, and track their progress without needing to speak with a customer service representative. Easy Ticket can streamline customer service operations, allowing businesses to serve more customers in a shorter amount of time.
Major Benefits of Easy Ticket System
Easy ticket system can add great value to any organization customer support program even they have a big team or single person in team.
Easy from the start
Easy Ticket System provides user-friendly interface and intuitive setup process make it easy for businesses to start using it right away.
Easy Work
Easy ticket system simplifies the process of managing customer support requests and enables efficient collaboration between team members, reduces the workload, and increases customer satisfaction.
Manage your Document
Easy ticket system can help businesses manage their support-related documents. With advance features and access control can help support teams quickly locate relevant information, and collaborate more effectively.
Affordable Pricing and Packages
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Email notifications- Default ticket views
- Tags
- Custom roles
- Dashboard
- Custom groups
256-bit SSL secure connection- 24/7/365 Chat support
- 24/7/365 Email support
- 24/7/365 Phone support
- Software engineer support
- Key Account Manager
- White label
- Email notifications
- Default ticket views
- Tags
- Custom roles
- Dashboard
- Custom groups
- 256-bit SSL secure connection
- 24/7/365 Chat support
- 24/7/365 Email support
- 24/7/365 Phone support
- Software engineer support
- Key Account Manager
- White label
- Email notifications
- Default ticket views
- Tags
- Custom roles
- Dashboard
- Custom groups
- 256-bit SSL secure connection
- 24/7/365 Chat support
- 24/7/365 Email support
- 24/7/365 Phone support
- Software engineer support
- Key Account Manager
- White label
Email notifications- Default ticket views
- Tags
- Custom roles
- Dashboard
- Custom groups
- 256-bit SSL secure connection
- 24/7/365 Chat support
- 24/7/365 Email support
- 24/7/365 Phone support
- Software engineer support
- Key Account Manager
- White label
What are the Best Practices to use Easy Ticket System?
Easy ticket system has exciting features to manage customer support services, but without following the right process it will be hard to run. Please follow below process to make it easy for you.
Train Agent to Use Easy Ticket System
When organizations purchase any application, they barely can use all the features of the new application, same for ticketing system. To avoid such risk, we recommend a complete online agent training program to use the system with it’s maximum features.
Create a well structured tagging system
Without tags an organization can lose out maximum return from any ticketing system, because tagging of ticket helps agents to dug out a huge list of tickets and respond quickly. You must be very mindful while creating tags that will properly contextualize the problem so that agents can prioritize the ticket and act smartly.
Define Auto Assign Rules of Tickets
Assigning tickets to appropriate agent is very tedious job, an organization has to keep in mind about the performance metrics of the agent, existing work load and availability of the agent while assigning tickets to them. An auto-assign rule will helps organizations to tackle this problem.
Our Customers love us for good reason
John S.
4 Dec 2022
Sarah K
14 Dec 2022
Tom R
9 Jan 2023
Lisa T.
19 Mar 2023
How can you implement Easy Ticket System?
For any organization, it’s very important to define the purpose and document their goals to be focused for their teams and stakeholders. In future if there is any point where they get stuck then it will help to look back and lead to the path defined at early stage. As per our analysis the common goal adopted by most of the organizations includes lower average issue resolution time at economic cost with high customer retention. After defining purpose and goals then get buy-in.
Get started with a 14 Days Free trial
Start your journey with us today by signing up for a 14-day free trial and experience the benefits of an easy-to-use ticket system for your business
If you need custom service or need more ? Contact us
- The Easy ticket system enables you to customize the system according to your organizational requirements
- It let you personalize ticket pages uniquely and according to demands
- It possesses ticket categories and tags.
- It enables you to empower your team through an effortless ticketing answering platform.
- It helps you gauge team performance by availing of your reporting tools.
- It eases ticket prioritization through SLA (service level agreement) status details.